# Chatbot Not Loading in a Browser Private Mode – Bug or Browser Behavior?

**URL:** https://club.ministryoftesting.com/t/chatbot-not-loading-in-a-browser-private-mode-bug-or-browser-behavior/85940
**Category:** Discussions
**Tags:** learning, process, career-development
**Created:** [18 July 2025 09:19 UTC](https://club.ministryoftesting.com/t/chatbot-not-loading-in-a-browser-private-mode-bug-or-browser-behavior/85940 "2025-07-18T09:19:08Z")
**Posts on this page:** 1
**Page:** 1

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### Author: ![ansha\_batra](https://sea2.discourse-cdn.com/flex020/user_avatar/club.ministryoftesting.com/ansha_batra/32/12845_2.png) [@ansha\_batra](https://club.ministryoftesting.com/u/ansha_batra)
#### Post date: [18 July 2025 09:19 UTC](https://club.ministryoftesting.com/t/chatbot-not-loading-in-a-browser-private-mode-bug-or-browser-behavior/85940/1 "2025-07-18T09:19:09Z")

</div>

While juggling a few tasks today, I took a moment to check our newly integrated chatbot—and noticed something odd. The chatbot **fails to load in a Particular Browser (lets say Safari ) in its Private Mode only**, across **both desktop and mobile/tab devices** for mac & iOS.

✅ It’s working perfectly in:

- Safari (regular mode)

- Other major browsers, both normal and private modes

- Other devices : Android, Desktop

Since the chatbot is embedded via a **third-party script** , I started wondering:

Could this be due to Safari’s **privacy restrictions** —like Intelligent Tracking Prevention (ITP) or blocked third-party cookies?

What does that mean for a **regular user who isn’t using any VPN or proxy** but simply browsing in **Private Mode**?

Has anyone faced a similar/Browser issue or discovered a reliable workaround?