Since the past weeks I needed to reach out to major online services for issues I’m experiencing using their platform. If it was one service, I could say it was bad luck on my part, two seems a coincidence but after the third one I started to suspect something else is going on.
Side note: all these services have changed their platform in the past 3 months.
Even though my testing hat is always on, I used their services in their “normal” way, but in doing so I ended up with a broken experience where I needed to reach out to tech support to help me out. Because of my technological background I provided as much detail as I could offer: system specifications, proxy logs, cookie values, etc.
Tech support acknowledge that I hit an edge case and that the engineering team needed to investigate further. So here I am doubting myself if I’m a natural born talent for breaking systems or that these major services have lowered their quality work?
Have you had a similar experience or are you also noticing a decline in quality with services you use?