Recently, I sent out the most basic of surveys to my company, with two questions - what department you are in, and a score out of 10 of the quality of what we produce. There were a number of reasons I did this. Firstly, it was to get a general feeling of where we’re at. Secondly, by repeating the exercise, so that I can get a feeling of the direction we believe we are heading (especially as I am making changes to process and want to see if they work or not). Thirdly, to make people ‘aware’ of quality. Obviously people are, and I’m proud of the work my company turns out, but I want to promote a conscious dialogue. I want people to be “aware aware”. Unfortunately the response size was a little on the low side to be confident in it, but it was an experiment and I’ll see how we can improve on that.
Sorry for the big paragraph, but essentially, I was wondering if other people had undertaken similar exercises, and if so, how useful they were and whether they had any advice. Thank you.