What words have you changed in your vocabulary when speaking with others about testing and software?

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Nonviolent Communication (compassionate communication, giraffe language) from Marshall Rosenberg helped me much here.
Instead of using judgements (of other people and their work) to communicate with others, I learned to express way more emphatic, understandable for others and less intrusive.

While I was also trained to express myself in a specific formula, I learned to make that more subtle.
I know that some people use the expression formula of NVC in an aggressive, manipulative way, which let other people learn that this way of expression is harmful.

What I specifically like is the model of components. Observation, Feelings, Needs, Requests.
I use that for expressing myself as well as for understanding others and getting beyond their judgmental expression.

I had a 2 day course over the weekend some year ago.

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