I just dislike test case management tools. I dislike xray more than I dislike testrail. I prefer automating important tests. If a test cannot be automated for any reason, then I write short a feature guide with some test ideas.
I have seen too many managers shove these tools into workflows because they think they can get “visibility” or even replace testers easily if they leave or are on PTO. They stop looking at these tools if you automate tests well and mostly discover major bugs early. But they still expect you to write tests in these tools anyway. Then they wonder why QA is so short of time.
I suspect that any company which uses test case management tools extensively is likely to have broken processes and people problems, or is highly regulated (in which case I understand why they want to document everything).