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A is for Ackoff. Russ Ackoff is one of the people who developed Systems Thinking, which is so helpful to improving quality. This is a ten minute video of him speaking about quality. After I had watched the video I felt that I had gained an insight: Beyond Quality Improvement Dr Russ Ackoff @simon_tomes It was great to talk to you at SIGiST. I hope that you like the video

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