I’ve seen a couple of posts lately talking about on-call rotation coming into the holiday season.
I was wondering if any of you have ever been part of an on-call rotation? If so, what was the setup or flow for it?
I’m part of an on-call rotation. The system is made up of different capabilities each with their own alarms and runbooks. If an out of hours alarm is triggered (5pm - 9am) that can’t be dealt with by the operations team and runbook instructions then the person on the on call rota for that area is called. There are two people on call for our products at a given time and they are free to contact each other if support is needed. If the problem cant be resolved there is an escalation path.
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That sounds really well thought out Alaine!
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