I wonder if this happens to more people (I guess it does) and in that case how you behave?
Im in a company now with a huge huge system and the devs are organized by subsystems but the testers, we are testing one day the link of x and another the performance of y.
There are many cool devs, they try to help you a lot but there are too many who are really rude.
For example, there was a test to check a link being disabled/enabled and I wrote a bug saying that after pressing the Enable button in the human interface, there was no reconnection.
So a dev wrote me to ask me to check the port and some traces and as there are many different traces from many subsystems and components etc I replied that no problem but specifically which ones. Then she replied that if I didnt know about the subsystem maybe I should ask people before doing anything.
I ignored it and asked again and got a reply and then she said that if I was going to repeat the test, she would call me and tell me step by step.
I replied : “ok, then let me start the connection first” and she replied: “I dont know you, right? Who are you? Who is your manager? I mean, because normally starting a connection is the last thing you do but if you need help, go and ask x to help you”.
This really hurt me, somehow, and replied to her trying to be professional:
“Ok, so Im following the steps written in the bug: first starting the connection, checks, disabling, checks and enabling again and see if it reconnects, which its what the discrepancy is about. Is this correct or you were thinking of another process, to be on the same page?”
She replied: “yes, we are on the same page. Im just saying that if you are checking if there is reconmection you have to KNOW if it should reconnect and if you dont know, ask people who know”.
So I replied: “alright, I have the procedure and please, imagine that I might be testing this and at the same time the link of x or the whatever of other thing (not relevant for the forum) so what really helps me is to get direct and concise information. So you mean that you think that it’s not a bug for x and you recommend to check what?” And then she replied finally but at the end was like :“Bye, have fun and good luck”. A gave me a polite F U. Of course replied professionally but I’m quite upset.
This is not the first time.
Once, another dev was like: requirement 4578 and I asked: “ok, of which subsystem?” And she replied: “what? You dont know???” No, I dont read minds or know what you work on. Of course I replied: “sorry, I was working in another topic now and I need the subsystem identifier too”.
Another one, there was a bug and he said “do you do anything rationally? Or just you go randomly doing stuff with no control?” The next day he wrote that he checked and it was really a bug.
And to be honest, I try not to be affected but little by little it hurts because it’s a very complex job and being not just not recognized but making you doubt… am I stupid? It makes the job a little hostile. Why am I working so hard and learning all about all subsystems, all tools, all procedures…?1?!