Our CEO just asked how do incidents (outages) affect our business growth? Guess same could apply to missed bugs and quality.
Sounds like a reasonably and unassuming question. I have no idea how to answer something like that. Presumably negatively. More negatively than having some must have feature. Is there a magic number?
Anyone know how to measure or estimate something like that?
Is it even answerable?or is it the wrong question. Obviously it’s context dependant. I work in communications so customers hate any interuption in service but no service is perfect. So in commercial terms goal post is probably based on competition and what market will pay for additional quality. Obviously reputation is also important to us but does it have a dollar amount?