This is such a good example from Simon Sinek.
How to improve listening skills when people don’t want to hear feedback: sometimes when people listen they often go in ‘defensive mode’ and try to counter or defend themselves on arguments people are saying and sometimes you just need to drop it. Stop going into defensive mode and accept peoples criticism, you should be glad that people even tell you, so you can improve.
Don’t make up excuses but accept your flaws & improve on them.
Something I learned myself is to listen to people’s stories. I’m often not that interested in people’s weekends or what they did on their vacation but I learned that people need to express themselves with it in order to have a good and enjoyable workday. Which gives them a boost in their work effort, just because they were allowed to share a happy memory.