I’m not saying I’m good at testing, but at least once a month I find something in someone else’s app that’s disappointing. So I feel compelled to report it, this may involve a bit of homework to capture repro steps (often impossible in cloud based apps) and recalling exactly how you did it, when often you were not actually in tester mode.
- At this point I start feeling invested, and I try to decide if this bug is severe, or having it fixed would make my life so awesome I turn into a promoter of the buggy product. If not I feel inclined to just get on with life.
- Get a screenshot, and now try to find them on twitter or on a forum - unfortunately this involves the question of… Do you DM or PM, or post publicly?
- Wait for a response. At this point you realize that the language you wrote your message in is super important, so you go back and rewrite it.
- Most companies do not care, get on with your life.
Yesterday I got a super bit of support feedback which actually gave detail around the bug cause that I had found. And that acknowledgement has turned me into product promoter, so Win-Win there.
We do it just for the Kudos and the chance to make things better. Some of the best places to go finding these bugs and giving good feedback are well know to us testers, and it’s sometimes even possible to get freebies. Although so far I’ve gotten more freebies by writing proper amazon product reviews. But I have gotten a small torch and a flashdrive for finding a bug in a website signup flow, which seems to be the richest pickings for bugs. Who else find the constant stream of issues you encounter outside your day job a mental load on your bug-report-submitting skills?