When I find a bug on a product that I’m a customer of, I make sure I give as much detail as possible to help replicate the issue. I’m a tester though! Not all customers can or know how to do this.
I saw a conversation pop up recently which started with:
We have tickets reported (with a video showing the issue) by customers. We QAs are not able to replicate these problems. We tried a few times and we can’t. I know this is a very broad question, but sometimes it gets difficult when there is pressure to resolve those and it is not possible to replicate. The majority of these bugs are front end issues.
What advice would you give to this person?