Mobile App automation with Ranorex

Hello to you ALL

I’m in the moment in the trial session with Ranorex for mobile App automation. All the other tools what i tried like Perfectum & monkey talk & Appium & Testingwhiz … are very developer based and my skills in writing code are not on this level (setup is quite complex). I looking for more user friendly automation tool.
What are your experience with Ranorex ?
Would you recommended ranorex to tester?
Is it a good tool as well for normal web automation ?
How is the support with Ranorex?

Cheers Silvia