Context: We have a small team in a small company. We currently have no issue tracking system (Jira, Redmine, Mantis, Trello, etc), as the feedback loops are very short in-house. When we use contractors, we usually piggyback our issues on their issue tracking systems.
Our team actually like the idea of having our own issue tracking software, and we want to look at what such a system can mean for us. This research has fallen in my lap.
My first issue with this statement here is that “liking” software doesn’t mean that it can actually solve a problem.
This leads to my first question:
1. What problems can an issue tracking system help solve?
And since I know, based on personal experiences, that managing an issue tracking system can lead to some challenges, I have a second question:
2. What problems can an issue tracking system create?
How to avoid these pain-points may also be helpful.