So, I am tasked with finding a new issue tracking tool, that captures all the necessary information, but is easy to use so that we can give clients access to log their issues instead of going round in circles of emails, trying to explain issues and asking for all the relevant information.
We used to use Jira for tracking our bugs, alongside storing requirements, user stories, change requests, etc. We are moving away from using Jira now and I wondered what were the best issue tracking tools out there.
What do you use and why do you find it useful?
I appreciate any answers you have time to give.