What QA competency frameworks are you using?

Are you willing to share your QA competency framework with us? (Ok if not - thank you!)

Danielle Engelhaupt (@danielle_e) kindly asked this question during @shwetaneelsharma’s masterclass webinar: How To Build a Thriving QA/Testing Team With People-First Leadership.

As well as Shweta (hopefully) sharing the competency framework she uses, I think it would be helpful to gather a list of various competency frameworks.

What have you used? What examples can you share? How did you go about building the framework and how does it help?

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Sorry to add on another question, but I’m very interested in how someone with a competency framework knows that a person meets a particular competency. How that is judged and determined.

For example, I will sometimes disagree with processes and sometimes improve them, but if I have to follow those processes to meet a competency that would be a problem.

Another being that many people have a very narrow view of what testing can be, and if I fulfil the needs of a role expertly but my perspective on testing is incommensurate with the framework then I cannot be deemed competent.

Another might be people from different backgrounds and cultures with different ideas - the variation of ideas, treated properly, is a huge benefit to testing but how do we ensure the framework is not biased against variety, novelty and innovation? To stop it from railroading testers into particular ways of thinking or having to fake a competency to meet a definition.

Obviously such things make me, in my eyes, a better and more valuable tester but I could lose out on status, pay and other benefits because of them.

I’d love to hear any ideas on how those problems are handled as part of the design of a framework or the processes around it.

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Great points.

One can be both competent and incompetent at the same time, depending on who’s judging.
No framework would trump a person’s opinion of one.

I’ve been in situations, with multiple managers(CTO, IT managers, VP of business, PMs, POs, Digital Managers, Architects, Dev Leads, etc…) above me with an interest in testing, quality assurance, quality management, and automation in testing, where things weren’t aligned for everyone, and quality measures and criteria were subjective.
I’ve been praised by some and by others warned about being fired or talked behind my back about how bad I am(and how good another tester is because he does what they want).
That other tester was similarly praised by the managers who didn’t like me, and disliked by those that liked me.

An example of a framework for the evaluation of a tester is a consultancy contract.
I’ve seen many testers being fired, not for a clause in the contract, but because the manager didn’t like them. Also, consultancy companies get banned from doing any other jobs for a company, due to the low level of testers(subjective to dev/s, PM, or higher management) they might bring forward to a company.
But also contracts were extended when testers brought something useful to some person who cared.

Another example of a framework I can think of is a generic model applied to all the employees for end-of-year evaluations. The nature of this evaluation in my experience is subjective for the evaluator who again holds the higher power.
The result of the evaluation can go in any direction depending on the nature of the relationship between the tester and manager, how much they understand each other, and how much the manager is involved in what the tester is doing during the year.

I can think of a third example of evaluation for competency, the peers’ feedback. Sometimes the evaluation of the tester, by the manager who matters, is based on other testers’ or test leads’ or devs’ feedback during casual chats they had with him. It happened to me twice that the IT manager called me to say they’d give me a raise as they received very good feedback whenever they asked about me.

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The Career Development Framework could also be the matrix between the titles (tester, test engineer…) and the levels (junior, senior, principal) as discussed here:

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Thanks for the topic post reminder, @jesper. I’ve set it to bump up to the top as it’s got lots of helpful information on it and perhaps folks can add more.